Times Conferences Limited - The Times Group
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On Time, In Full and Error Free Execution
09:00 - 09:45
09:45 - 10:00
Opening Remarks by Deepak Lamba, President, TCL - BCCL
10:00 - 10:15
Chief Guest Address: India's core: Excellence in every product and service imperative to become the new global powerhouse
Nirmala Sitharaman, Hon'ble Minister of Industry & Commerce, Govt. of India
10:15 - 10:45
Special Address: To Improve or Innovate??
Masaaki Imai, Chairman, Kaizen Institute Consulting Group
Track 2 - SERVICE
Operational Excellence in Manufacturing Sector: Setting the Background & Content
Vinod Grover, Founder Director, Kaizen Institute India
10:45 - 11:00
Operational Excellence in Service Sector: Setting the Background & Content
Chris Leonard, VP Client Services, Kaizen Institute USA
Tea Break
11.00 - 11.20
Tea Break
Inspiring Story: How pursuit of Operational Excellence impacts Customer & the Organisation
Amit Phadnis, President - Engineering and India Site Leader, Cisco Systems
Tarun Mishra, CEO, Covacsis Technologies
11:20 - 11:50
Inspiring Story: How pursuit of Operational Excellence impacts Customer & the Organisation
P K Taneja, IAS, Principal Secretary (PH) & Commissioner, Public Health and Family Welfare
Inspiring Story: How pursuit of Operational Excellence impacts Customer & the Organisation
Satya Narayan Sahu, Solution & Business Development Director - SCM, Manufacturing, and Sustainability, SAP
11.50 - 12.10
Inspiring Story: How pursuit of Operational Excellence impacts Customer & the Organisation
Pawan Agrawal, CEO, Mumbai Dabbawallas
Panel Discussion 1: Building Blocks & Key Indicators of Operational Excellence

Jagdish Ramasamy, President - Corporate Business Excellence, Aditya Birla;
Hussain Shariyarr, Sr. VP – Operations, Godrej Appliance Division;
Ved Krishna, MD, Yash Group;
Paritosh Wali, Category Head, Biscuits and Confectionery, ITC;
SY Siddiqui, Chief Mentor, Maruti Suzuki India;
Nalinikanth Gollagunta, Director, Business Development, Cisco Systems - India & SAARC;
Aravindan Raghavan, Head -Global Operational Excellence, Piramal Enterprises
Moderator Devinder Chawla, Partner-Advisory Services, E&Y
12:10 - 13:10
Panel Discussion 2: Building Blocks & Key Indicator of Service Excellence

Jitendra Agrawal, SVP - Business & Service Excellence, HDFC Life;
Shridhar Venkat, ED, Akshay Patra;
Snehil Gambhir, Chief Operating Officer, Aviva Life Insurance India;
Prashant Hoskote, Senior Director - Quality & Service Excellence, Max India;
Anshuman Tiwari, Senior Process Consultant, HSBC;
Vipul Saurabh, National Head- Operations and Customer Support, Aircel
Moderator Amit Dalmia, Executive Director, Blackstone
Lunch Break
13:10 - 14:00
Lunch Break
14:00 - 15:00
Panel Discussion 3: New Government - New Hopes - Our Wishlist

R K Goyal, MD, Kalyani Steels; S Majumdar, Chief Sustainability Officer, JSW;
Dilip Puri, MD, Starwoods Hotel; Harsh Dhingra, ‎Chief Country Representative, Bombardier Transportation India; Dr. Naresh Trehan, Chairman & MD, Medanta;
Salil Kapoor, COO, DishTV
Moderator Jaijit Bhattacharya, Partner, Infrastructure and Government Services, KPMG
15:00 - 15:20
Special Address: Workforce at the Heart of Operational Excellence: The Challenges and Possibilities
James Thomas, Country Manager - India, Kronos
15:20 - 15:30
Tea Break
15:30 - 16:30
Panel Discussion 4: The CEO's Mindset for Excellence

Ajay Kaul, CEO & Whole Time Director, Jubilant Foodworks; Sanjiv Navangul, MD, Janssen India, Johnson & Johnson; Vinod Sawhny, CEO, Reliance Communications; Rajesh Magow, Co-founder, CEO-India, MaKeMyTrip; Lalit Kumar Gupta, MD & CEO, Essar Oil;
Moderator Jayanth Murthy, Director & Founding Partner, Kaizen Institute India
16:30 - 16:35
Valedictory Address & Close of Conference
*Above speakers are invited / confirmed
Please note: The list of topics & speakers is indicative and subject to change.
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